Techviz Solutions
Legal

Privacy Policy

How we collect, use, and protect personal information.

Last updated:

1. Who we are

This Privacy Policy explains how Techviz Solutions (“we”, “us”, or “our”) handles personal information when you visit techvizsolutions.com, contact us, or use our services. Techviz Solutions is responsible for the personal information described in this policy. You can contact us at info@techvizsolutions.com.

2. Information we collect

Information you provide

  • Contact details – such as your name and email address.
  • Company information – such as your company or organization name.
  • Enquiry information – the service you are interested in and the content of your message when you use our contact form or email us. Our contact form does not send data to a server: it opens your own email app, and the message reaches us as a normal email.
  • Customer information – if you become a customer, information needed to provide the service, such as website details, account access you share with us, billing details, and our correspondence with you.

Information collected automatically

  • Website usage and technical information – when you visit our website, our hosting and content delivery provider automatically processes technical information such as your IP address, browser type, device information, pages requested, and the date and time of the request. This is used to deliver the website and protect it against abuse.

Payment information

Where payments are processed by a third-party payment provider, your card or bank details are collected directly by that provider. We do not receive or store full payment card details.

3. Cookies and analytics

This website does not currently use analytics tools, advertising pixels, or marketing cookies, and our own code does not set cookies. Our hosting provider may use strictly necessary cookies or similar technologies for security purposes, such as distinguishing legitimate visitors from automated traffic.

If we introduce analytics or other cookies in the future, we will update this policy and, where required, ask for your consent first.

4. Why we collect it and how we use it

We use personal information to:

  • respond to enquiries and provide quotes;
  • set up, provide, and support the services you purchase;
  • process payments, issue invoices, and keep business and tax records;
  • send important service messages, such as renewal reminders, price change notices, and maintenance notices;
  • keep our website and services secure and working properly; and
  • meet our legal obligations.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

Legal bases

Where data protection laws such as the GDPR apply, we rely on: contract (to provide services you request or have purchased); legitimate interests (to respond to enquiries, run our business, and keep our website secure); legal obligation (for example, tax and accounting records); and consent where it is required.

5. Service providers

We share personal information only with service providers that help us operate our business, and only as needed for them to perform their services. These may include:

  • our website hosting and content delivery provider;
  • our email service provider;
  • payment processors or resellers that handle orders and payments (for example, a merchant of record such as Paddle, where used);
  • hosting infrastructure providers used to deliver Managed WordPress Hosting; and
  • professional advisers, such as accountants, where necessary.

We may also disclose information where required by law or to protect our rights, our customers, or others.

6. International transfers

Our service providers may process information in countries other than your own. Where required by law, we take steps to ensure appropriate safeguards are in place for such transfers, such as relying on providers that use standard contractual clauses.

7. Data retention

We keep personal information only for as long as needed for the purposes described in this policy:

  • Enquiries that do not lead to a service are generally kept for up to 24 months, then deleted.
  • Customer records are kept for the duration of the service and afterwards for as long as needed to meet legal, tax, and accounting requirements.
  • Website backups for hosting and management customers are kept according to the backup schedule for the service and deleted after the service ends, subject to a reasonable period for you to request a copy.

8. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls, and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you share account credentials with us, please use a dedicated account where possible and change the password when our work is complete.

9. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • object to or ask us to restrict certain processing;
  • receive a copy of your information in a portable format; and
  • withdraw consent where we rely on it.

To make a request, please contact us using the details below. We may need to verify your identity before responding. You also have the right to complain to your local data protection authority.

10. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed. Where changes are significant, we will take reasonable steps to let customers know.

12. Contact information

For privacy questions or requests, please contact Techviz Solutions: